How can we help?

Getting started

Click here to book online: https://katharismacleaningllc.com/booking-page/

You’ll choose your service type (standard, deep, move-in/out), enter bedrooms/bathrooms for an instant price, pick any extras (fridge/oven cleaning, etc.), and select your date/time.

You must have a valid credit/debit card at booking—your card is tokenized by Stripe and won’t be charged until after we finish your cleaning.”

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

We do business with Dane County and surrounding areas. If we can reach you within one hour, you’re in!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We are priced based on the number of bedrooms. bathrooms,
and other requested services that are selected on the booking form for your cleaning. As you select the services you require, the price is shown instantly on the website. 

Yes, we bring our own cleaning supplies and equipment. If you have any special requests or preferences, please let us know in advance—we’ll do our best to accommodate them. We also offer green cleaning products upon request. Just let us know if you’d prefer an eco-friendly service so we can prepare accordingly.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & policies

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

We offer tons of incentives for our clients such as discounts on reoccurring services.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Manage your account

Visit our customer page at https://katharisma.cleaning@gmail.com.launch27.com/login

You can submit a password change request on the customer login page at https://katharisma.cleaning@gmail.com.launch27.com/login

Log into your account at https://katharisma.cleaning@gmail.com.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.

Log into your account at https://katharisma.cleaning@gmail.com.launch27.com/login and update your address on file.

Log into your account at https://katharisma.cleaning@gmail.com.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

Trust & safety

All of our folks are interviewed and pass a nationwide detailed background check.

If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it. That’s our promise to you!

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 24 hour window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.